Pool Reopening Date and Emergency Rules

The Board of Directors has made the decision to reopen the community pool. Pending any issues, the plan is to reopen this Thursday, April 1st. Included with this letter you will find the Emergency Reopening Rules. Please be sure to adhere to all rules while in the pool area. All key fobs will be re-activated upon reopening. If there are any issues with key fob access, please contact Management.

If you have any questions or concerns, please contact the Community Manager, Sarah Purrington, at spurrington@keystonepacific.com.

Crystalaire Pool to Remain Temporarily Closed

It was with great disappointment, that the Board felt it necessary to cancel the re-opening of the Crystalaire pool, which was scheduled for Saturday, June 20th. Board members have spent countless hours reviewing County, State, and CDC guidelines to safely re-open pools during COVID-19. The Board understands how important the pools are to many owners and residents.

The Board received new information on 6/18/20 regarding the Association liability insurance coverage (including the liability of Board members who can be specifically named in lawsuits) for the pool area regarding COVID-19. The Association insurance policy for the Association and Board members specifically excludes claims for COVID-19 or any other virus.

The re-opening plan for the pool and maintenance procedures, must be re-evaluated. The Board is consulting with Association Legal Counsel, insurance professionals, and other industry professionals to address this liability issue as soon as possible.

When more information on re-opening is available, it will be sent out via e-blast, be posted on the Association website, and posted on the Community Bulletin Board.

Community Website Login Instructions

Several areas of this community website have been secured and will require you to log in to view the secured pages. Please log in using your KPPM Connection email address and password. If you have not registered to use our KPPM Connection, please register here first.

If you’re having trouble remembering your password, please click here to retrieve your password via email.

If you’re having trouble logging in, please contact Customer Care by phone at (949) 833-2600 or by email at customercare@keystonepacific.com.

The KPPM Connection

The KPPM Connection is an online tool that offers enhanced homeowner services. Using the portal, you can:


  • Make Online Payments
  • View Current and Previous Statements and Billing Inserts
  • Print Account History Reports
  • View and Update Enhanced Email Notification Features

Please click here to visit The KPPM Connection! Please log in using your account online email address and password. If you have not registered, please have your billing statement available to enter in the required information. If you need assistance, please contact Customer Care at (949) 833-2600 or customercare@keystonepacific.com.

For added convenience, we also offer an ACH program in which your monthly assessment payments are automatically deducted from your checking or savings account. You will no longer have to remember when to pay your payment, write a check, or pay for any more postage! To sign up, please click here to download the ACH form.